Practicing Reinforcement

People need to get fed. They want to know what they are doing that is good. So, regularly catch them doing something right… AND TELL THEM!

It is insane for them to finally find out how good they are at their funeral… so tell them now!

Dr. Mitchell Perry

Practicing Reinforcement:  Catching Others Doing Something Right!

PEOPLE WILL TREAT YOU THE WAY YOU TEACH THEM TO TREAT YOU.

THAT WHICH GETS REINFORCED, GETS DONE.

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EFFECTIVE LISTENING

Listening!  It’s what everyone wants in all relationships — business and personal — spouses want it most in each other, customers want it in customer service, bosses and subordinates want it from each other.

So what is going on?

Most of us spend our time rehearsing a response rather than listening to what was said… insanity!

So start learning to listen!

It’s Common Sense and remember, Common Sense is very Uncommon.

Dr. Mitchell Perry

Effective Listening

Are you a good communicator?

Communication Facts:
Effective Communication is fundamental to successful relationships – both personal and professional
We all communicate daily in some capacity to others
Most people are poor communicators
We get little if any training in effective communication
Yogi Berra once said, “Communication is 90% listening and the other half is talking.”

To the degree to which you can improve your listening skills you will immediately become a better communicator.

Listening is all about Selective Perception.

Selective Perception means viewing the world through a set of filters (culture, background, mood, attitude, emotions, etc.).  You see what you want to see.  You hear what you want to hear.

Keep in mind there are two levels of communication:

CONTENT — The Data — The Facts
What is said:  This is the basic factual data, without
any packaging.

CONTEXT — The Intent — The Packaging
How it is said:  When we notice context signals that
are more familiar to us, we naturally feel more
comfortable and have more rapport.

People respond far more to context than content so remain aware of the signals, the tone, volume, pitch, speed, expressions, body language, etc.  We are all programmed to respond to contextual signals so be aware of the signals you are giving and receiving.  They may convey a different message than you intend.  In every conversation remain conscious of the speaker’s content and context to be sure you get the right message.

Learn to Listen!  It is critical to make sure you understand others correctly.  Effective listening generates the following results:
It reduces the margin of error on what we heard
It allows the person who was speaking to us to reduce their defenses and relax
It helps keep the interchange on track
Remember, Listening is the best way to get your point across!

Today’s Tickle

The following questions were set in last year’s GED examination.
These are genuine answers (from 16 year year olds)

Q. Name the four seasons:
A. Salt, pepper, mustard and vinegar

Q. How is dew formed?
A. The sun shines down on the leaves and makes them perspire.

Q. What guarantees may a mortgage company insist on:
A. If you are buying a house they will insist that you are well endowed

Q. In a democratic society, how important are elections?
A. Very important. Sex can only happen when a male gets an election.

Q. What are steroids?
A. Things for keeping carpets still on the stairs

Q.. What happens to your body as you age?
A. When you get old, so do your bowels and you get intercontinental.

Q. What happens to a boy when he reaches puberty?
A. He says goodbye to his boyhood and looks forward to his adultery.

Q. Name a major disease associated with cigarettes
A. Premature death

Q. What is artificial insemination?
A.. When the farmer does it to the bull instead of the cow

Q. How can you delay milk turning sour?
A. Keep it in the cow.

Q. How are the main 20 parts of the body categorized (e.g. The abdomen)?
A. The body is consisted into 3 parts – the brainium, the borax and the abdominal cavity.
The brainium contains the brain, the borax contains the heart and lungs and the abdominal cavity contains the
five bowels: A, E, I,O,U.

Q. What is the fibula?
A. A small lie.

Q. What does ‘varicose’ mean?
A. Nearby.

Q. What is the most common form of birth control?
A. Most people prevent contraception by wearing a condominium.

Q. Give the meaning of the term ‘Caesarean section’
A. The caesarean section is a district in Rome.

Q. What is a seizure?
A. A Roman Emperor.

Q. What is a terminal illness?
A. When you are sick at the airport.

Q. What does the word ‘benign’ mean?
A. Benign is what you will be after you be eight.

Q. What is a turbine?
A. Something an Arab or Shreik wears on his head.

The Perfection Obsession

ARE YOU A PERFECTIONIST?  

Perhaps you have a need to line-up your food boxes according to size, or arrange your closet by color, fabric, and space between the hangers, or alphabetize your cans of soup?  Wait a minute… if you are now thinking, “That’s a great idea!”  OMG… keep reading!

Do you obsess about your looks, house, or work?  Do you truly think that your standards of perfection help keep you striving? Do you ever notice you seem to be always anxious and/or cranky?  

It’s time to re-evaluate your perfection obsession – let’s add some common sense!  

Dr. Mitchell Perry

The Perfection Obsession:  A Set-Up for a Let Down

Many people have standards, values, and guiding principles by which they live.  For these individuals, standards and values are helpful guidelines for living; on the other hand, sometimes these standards become too rigid and strict.  In some cases, the standard expectations of excellence are so high that the individual becomes obsessed with having to be perfect.  This is called the “Perfection Obsession.”

I have encountered countless people, both personally and professionally, who are obsessed with being perfect.  In moderation, striving for excellence is a terrific basic governing value.  Yet, many of us take “having to be perfect” to the extreme, and later develop psychological, physiological, and interpersonal disorders which often result in emotional prison.

I often find multi-dimensional origins to the perfection obsession.  When suffering from perfection obsession, people frequently cultivate an unshakable irrational belief system in addition to rigid behavior patterns.  Dr. Albert Ellis presents the perfection obsession as another one of his eleven irrational ideas that contributes strongly to mental illness and emotional disorders.  He describes this irrational obsession as “the idea that one must be thorough, competent and achieving in all possible respects, and if perchance this is not achieved, there is something terribly wrong.”  As you can see, when we become firmly entrenched in this kind of thinking, we become anxious, irritated, depressed, or hostile if we’re exposed as being imperfect.

Sometimes people who are afflicted with perfection obsession have grown up in a double-bind family environment.  A double-bind family environment is a “damned if you do/damned if you don’t,” or “Catch 22” situation.  For example, suppose a child is continually told the following two conflicting messages by his parents or other authority figures:
“You’ll never amount to anything unless you achieve.”
“Whatever you achieve will never be good enough.”
If this sounds familiar, you have three options:

To keep achieving in hopes of reaching perfection some day, or
To become so miserable and defeated that it leads to severe depression.
Go crazy – (dip into the prozac).
Most people with the perfection obsession choose the first option.  The perfection obsession can manifest itself in a variety of ways.  Some of the behavior patterns are familiar — those of a workaholic, a narcissist, a compulsive cleaner, a neat nick, over-achiever, and an ultimate authority on every subject.

Workaholics constantly work to the point of masochism.  Most are working to compensate for intense feelings of inadequacy; in this case, a fear of being less than perfect.  By committing their time and energy to work and by excluding other people, they feel safer – that is to say, it is less likely that other people will discover they are in fact imperfect.

Other people can become “perfect” narcissists – obsessed with their appearance, making sure they look perfectly neat, coifed, clean, groomed, pressed, smoothed, sprayed, made-up, tanned, physically shaped, and coordinated.  The risk here is that “perfect” people might avoid potentially fun or educational activities that would expose them as being imperfect.  As a result, the “perfect” person may seldom relax for fear of having an imperfect physical image.  This narcissistic condition has become greatly amplified in the past two decades.  An example is the movie “Perfect” which portrays a woman’s obsession with exercise to create the flawless body.  Another example is the addiction with plastic surgery – as a result of a distorted view of your physical self, often referred to as body dysformia.

Many people are concerned about cleanliness and orderliness at home and work.  The neat-nick, however, is obsessed with cleanliness and orderliness. This person will spend hours cleaning every nook and cranny in the kitchen, will work for days making the office files letter perfect, or will devote the entire weekend to scrubbing the back porch and driveway.  The compulsive neat-nick’s behavior ensures the maintenance of control.  The neat nick fears losing control because that would mean revealing personal imperfections.

Still other people can become obsessed with perfection in their thinking, dialogue, and knowledge.  Have you ever dealt with someone who has an opinion and an answer for everything?  These people like to be the ultimate authority.  They will oftentimes read voraciously and store vast amounts of knowledge and will likely get quite anxious if the answer fails to immediately come to mind or if memory fails for even a moment.  Professional people, in particular, can become obsessed with perfection in their chosen field.  The idea of saying “I don’t know” is unthinkable.  Instead there is a recorded message playing internally that says, “unless I am a perfect, flawless professional, other people will lose respect for me.”  An additional problem that arises from this erroneous thinking is that other people begin to expect perfection from professionals who promote infallibility.  This leads to a tough bind.  I wonder if there would be less medical malpractice litigation if some physicians were less obsessed with projecting perfection, and if the public could allow them to be fallible and human?

The difficult part of being obsessed with perfection is the continual anxiety about making mistakes and exposing humanness, fallibility and imperfection.  The obsessive person thinks, “if I make a mistake, I will lose respect,” and “if I’m imperfect, I’m vulnerable and out of control.”  Notice how often we tell ourselves those lines?  This belief system states that anything less than perfect would be received with disapproval in other people’s eyes – an extension of the childhood double-bind scenario.

IN REALITY, THE CONTRARY IS TRUE.  We actually like people less for their perfections because perfection tends to scare and intimidate us.  If we encounter someone who appears perfect, we are immediately reminded of our own imperfections, which can make us feel uncomfortable and inadequate.  In addition, we find it difficult to identify with someone who is perfect.  We are able to relax only when we encounter someone who, while having high standards, also lets his or her imperfections and “human qualities” show through.  The more human a person is, the more we are able to feel comfortable and identify with this person.

Take a look at Oprah Winfrey, she is fabulously successful, loved and admired by millions of people — and she has always been willing to expose her failings and soft underbelly.  Do you suppose she is so admired because she is willing to be imperfect?

The perfection obsession is oriented toward reactive thinking and is motivated by the potential consequences of failing to do something.  “Perfect” people are unable to relax because they are always making an effort to be perfect – reacting to the fear of the potential consequence of appearing imperfect, flawed, and out of control.  This constant reactive obsession results in anxiety, dogmatism, and lowered creative potential and performance.  If we are unable to relax, we are denying ourselves the opportunity to grow; therefore, learning and progress are halted.

What can you do?

Ask yourself this question:  “What is the worst that can happen if I am less than perfect?”  Really consider this question because chances are, the answer is hardly fatal.
Practice saying, “I don’t know” when in fact you find yourself without an answer.  People will be quite accepting of your limitations.
Consider leaving the house (or a small portion of it) messy for one day.  It is interesting to see that your house, friends, and you too, will survive, and as a result, the obsession decreases.
List all of your standards on paper and consider the standards that are unreasonable.  Then, rewrite and adjust them to more reasonable standards.  The anxiety automatically diminishes.
Now ask yourself:

What am I noticing about myself and my perfection obsession?
What are my options to alter these behaviors?
What am I learning about these options?
What will I now do differently?

Speak in Inclusion: The Road to Optimism

When you change your language, you will change your life. Tell it like it is!
Dr. Mitchell Perry

Speak in Inclusion: The Road to Optimism
If you could live the rest of your life more optimistically or pessimistically, which would you choose? I’ve asked that question of thousands of people in a dozen countries around the world and they always say the same thing – OPTIMISTICALLY. Why? Because most everyone suspects that living optimistically is better all around. The research shows that people who are more optimistic live longer, are healthier, recover faster from setbacks, lead happier lives, and are up to 50% more productive.

So, if all that is true, and most of us would prefer to be optimistic, how can we learn to do it?

I have found a method that works: Speak in the Language of Inclusion!

Consider this: most children up to age 12 are generally much more optimistic than adults. Then consider how they speak. They talk about what everything IS… “It’s great, it’s neat, it’s awesome, it’s stupid, it’s boring, it’s awful, it’s the bomb.” Kids speak this way all the time. They say what it IS, even when they are speaking about something they dislike.

Grownups on the other hand speak in Exclusion 90% of the time. They talk about what everything is NOT… “It’s not bad, it’s not a problem, it’s not as bad as it looks, I have no argument, if nothing gets in our way, no problem, there’s not a day that goes by that I don’t want to, I don’t see any reason why you can’t, why don’t you…

If you start noticing your speech, you will notice your language is in EXCLUSION most of the time. Is it possible that this exclusionary language is also affecting your outlook?

If you are always talking about what is NOT there (what is missing) then it’s quite difficult to be optimistic. Could it be that your habit of language is actually keeping you pessimistic?

So, what to do? Learn a lesson from children and CHANGE YOUR LANGUAGE TO INCLUSION. Simply look for the word “not” in your language and replace it with something inclusive. Instead of “no problem,” say “it’s a pleasure.”

Instead of “why don’t we,” say “how about we.” Instead of “I don’t disagree,” say “I agree.” Instead of “not only that,” say “in addition to that.”

You will be amazed over time to see how this small change in your language will have a powerful effect on you and your outlook on life. Simply say what it IS instead of what it is NOT.

So, if you want to be more optimistic, change your language and change your life… Tell it like it is!

Dr. Perry’s One-Minute Vignettes Hit 40 Radio Stations!

Now you can hear my “one minute vignettes” on over 40 radio stations.

These audio snippets provide some practical tips on how to maximize your performance by using my “Applied Common Sense©” process in resolving challenges. Often times we know what we should do but elect to do the very thing that is the antithesis of what we should do. These vignettes set you on the straight course, clarifying motives, establishing direction and simplifying your options. Click here to listen to some of these vignettes and find out more about how you should be applying common sense every day and in every way!