Managing Expectations

The “MEET AND EXCEED” METHOD
Common sense says that customer service and satisfaction are very important. Almost every business owner/leader will say that “customer service is their number one priority!” If that is so, why is it that customer service so often stinks?
Further, you may notice that when you finally decide to cancel your relationship with a service provider, the largest reason that you leave is likely because they failed to meet your expectations. More than half the time the service provider did a poor job at customer service and managing your expectations, which means that the relationship dimension of the service was given short shrift with you.

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Failures and Life’s Lessons

One of the most important axioms of life is: LIFE IS OFTEN ABOUT LEARNING LESSONS, AND LESSONS WILL BE REPEATED UNTIL THEY ARE LEARNED.

This could clearly suggest that it would be COMMON SENSE to learn the lessons with all dispatch. On the other hand, common sense is very uncommon.

This axiom certainly seems to apply to most all of us, and if you think about the development of the human species over the last few thousand years, it can be successfully argued that these lessons continue to be repeated with entirely too little progress in the “LEARNING” department, particularly when it comes to how people conduct themselves around one another.

So, let’s take a look at how we might learn lessons sooner and more effectively in order to make faster course corrections and improvements in our lives.

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I LIKE TO THINK / I LIKE TO BELIEVE / I LIKE TO PRETEND

When we were little, we loved to pretend. In fact, we really enjoyed playing “let’s pretend” with our friends. We associate having fun with those memories, and often still daydream and take pleasure in fantasizing about our lives, our future, and our circumstances.

The good news is that pretending is fun; it allows us to dream, fantasize, and believe in the magic. The bad news is, sometimes we hide in pretending as a method to avoid dealing with reality.

REMEMBER, there is always a gap between how life should be and how life is. That gap can be small or huge. When we pretend to excess, we imagine how life is supposed to be… and we often get lost in those imaginations. Read more

Enlightened Perspectives

Below are statements gathered from dozens of people, ages 5 to 95, many of which were collected in Live and Learn and Pass it On, Volume II.

For your consideration:

I’ve learned… that the best classroom in the world is at the feet of an elderly person.

I’ve learned… that when you’re in love, and you find your smile, it shows.

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Axioms of Life

Rarely do we get much guidance or training on how to best live life. Most of us bumble through in a trial-and-error mode. Many of us end up behaving like everyone else, which is often counter-productive and a perfect illustration of peer pressure at work. Read more

What You Believe, You Will Prove

 Your state of mind has a huge impact on the way you conduct yourself. Your ongoing beliefs determine a tremendous amount of the way you look at reality and apply those perspectives.Even if your beliefs are completely unreasonable, unrealistic, and irrational, you are likely to continue to proceed with your habits reflective of those beliefs. Therefore, before you begin to change your conduct, it is very important to first take an examination of your beliefs in the first place to determine if they are sane, reasonable, and realistic.

Examples of popular insane beliefs:

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Enlightened Perspectives

I often think about life in general and mine in particular when it seems that I am experiencing increasing opportunities presented to me that say “Would you like a senior discount?”

It is certainly true that life seems to be going by faster, and I can only say… “Who authorized that?”

So here are some musings for your consideration and for you to pause and re-evaluate the business of living: Read more

Common Sense

EMBRACE COMMON SENSE… and Common Sense is very uncommon!

Dr. Mitchell Perry

“COMMON SENSE”

Notice how often you hear people say…

“That’s just common sense… everyone knows that!” Read more