After more than four decades in the business of creating improved behavior and relationship and performance effectiveness, it has been routinely and abundantly clear that RESCUING AND FIXING OTHERS FAILS MOST OF THE TIME, in particular, when it is YOUR IDEA TO DO THE RESCUING! Read more
How to Remember Names
Remembering their names… we all have trouble with this one.
How often do you notice that you forget people’s names? You will be at a reception and meet someone, and he will say, “Hello, my name is Steve Harrison.” You will respond, “It is nice to meet you.” Then after five minutes of conversation you will have already forgotten his name. Red Alert!
How embarrassing! Now you feel stupid because you just met this guy and are unable to remember his name.
Managing Expectations
The “MEET AND EXCEED” METHOD
Common sense says that customer service and satisfaction are very important. Almost every business owner/leader will say that “customer service is their number one priority!” If that is so, why is it that customer service so often stinks?
Further, you may notice that when you finally decide to cancel your relationship with a service provider, the largest reason that you leave is likely because they failed to meet your expectations. More than half the time the service provider did a poor job at customer service and managing your expectations, which means that the relationship dimension of the service was given short shrift with you.
Dealing with Difficult People in Business
People can be difficult… and dealing effectively with people in business is crucial to your success. When you learn how to identify and deal more effectively with people’s behavior in business you are way ahead of the game, and your career (and sanity) will benefit enormously. These skills and benefits can be of great value in the following circumstances: Read more