People will treat you how you teach them to treat you.
Open-ended Questions
Remember the words: What, Where, How, Who, Which, When.
EFFECTIVE SELLING
People love to buy stuff and they hate to be sold stuff.
Etiquette When Late
Thank you for your patience.
RESPONDING TO COMPLIMENTS
How do you respond when someone gives you a compliment?
Absolutes
Change your wording and you will get more flexibility.
Taking Things Too Personally
Do you take things too personally?
Responding to Appreciation
If someone says, “Thank you very much.” Respond, “It’s my pleasure.” When you say that, they feel good and so do you.
Customer Service
Take good care of your customers and they will take good care of you.
What You Focus On Expands
What you focus on expands.