Do you notice that the longer you wait, the more frustrated you become?
Applied Common Sense – Living within your Means
Are you spending more than you have?
Absolutes – Never and Always
Change your words to get more flexibility.
Taking Things too Personally
Learn how to recover.
Accepting Compliments
Show appreciation and say “Thank You.”
Responding to Appreciation
Respond to a compliment by saying what it is, “It’s a pleasure.”
What You Focus on Expands
Focus on solving a problem rather than describing it.
Customer Service
Pay attention and be attentive to your customers.
Reinforcement
Tell People What They Are Doing Right.
Improving Your Appearance
Improve your appearance and people will pay more attention to you.