Concentrate on what you want to start, rather than what you want to stop.

If you are going to resolve conflict you have to reach an agreement with the other parties that you can actually live with.

Buyer Involvement Questions are questions that put the buyer in a position to want to buy.

Ask open-ended questions.

Life is fair, life is unfair and both.

Do you want to be right or would you rather be effective?

Smile first, and your emotions will catch up.

Take responsibility for yourself and capitalize on your strengths.

If you are going to resolve conflict, you must be comfortable with actually resolving conflict.

Conflicts are normal