Listening! It’s what everyone wants in all relationships — business and personal — spouses want it most in each other, customers want it in customer service, bosses and subordinates want it from each other.
So what is going on?
Most of us spend our time rehearsing a response rather than listening to what was said… insanity!
So start learning to listen!
It’s Common Sense and remember, Common Sense is very Uncommon.
Dr. Mitchell Perry
Are you a good communicator?
Effective Communication is fundamental to successful relationships – both personal and professional
We all communicate daily in some capacity to others
Most people are poor communicators
We get little if any training in effective communication
Yogi Berra once said, “Communication is 90% listening and the other half is talking.”
To the degree to which you can improve your listening skills you will immediately become a better communicator.
Listening is all about Selective Perception.
Selective Perception means viewing the world through a set of filters (culture, background, mood, attitude, emotions, etc.). You see what you want to see. You hear what you want to hear.
Keep in mind there are two levels of communication:
CONTENT — The Data — The Facts
What is said: This is the basic factual data, without
CONTEXT — The Intent — The Packaging
How it is said: When we notice context signals that
are more familiar to us, we naturally feel more
comfortable and have more rapport.
People respond far more to context than content so remain aware of the signals, the tone, volume, pitch, speed, expressions, body language, etc. We are all programmed to respond to contextual signals so be aware of the signals you are giving and receiving. They may convey a different message than you intend. In every conversation remain conscious of the speaker’s content and context to be sure you get the right message.
Learn to Listen! It is critical to make sure you understand others correctly. Effective listening generates the following results:
It reduces the margin of error on what we heard
It allows the person who was speaking to us to reduce their defenses and relax
It helps keep the interchange on track
Remember, Listening is the best way to get your point across!
The following questions were set in last year’s GED examination.
These are genuine answers (from 16 year year olds)
Q. Name the four seasons:
A. Salt, pepper, mustard and vinegar
Q. How is dew formed?
A. The sun shines down on the leaves and makes them perspire.
Q. What guarantees may a mortgage company insist on:
A. If you are buying a house they will insist that you are well endowed
Q. In a democratic society, how important are elections?
A. Very important. Sex can only happen when a male gets an election.
Q. What are steroids?
A. Things for keeping carpets still on the stairs
Q.. What happens to your body as you age?
A. When you get old, so do your bowels and you get intercontinental.
Q. What happens to a boy when he reaches puberty?
A. He says goodbye to his boyhood and looks forward to his adultery.
Q. Name a major disease associated with cigarettes
A. Premature death
Q. What is artificial insemination?
A.. When the farmer does it to the bull instead of the cow
Q. How can you delay milk turning sour?
A. Keep it in the cow.
Q. How are the main 20 parts of the body categorized (e.g. The abdomen)?
A. The body is consisted into 3 parts – the brainium, the borax and the abdominal cavity.
The brainium contains the brain, the borax contains the heart and lungs and the abdominal cavity contains the
five bowels: A, E, I,O,U.
Q. What is the fibula?
A. A small lie.
Q. What does ‘varicose’ mean?
Q. What is the most common form of birth control?
A. Most people prevent contraception by wearing a condominium.
Q. Give the meaning of the term ‘Caesarean section’
A. The caesarean section is a district in Rome.
Q. What is a seizure?
A. A Roman Emperor.
Q. What is a terminal illness?
A. When you are sick at the airport.
Q. What does the word ‘benign’ mean?
A. Benign is what you will be after you be eight.
Q. What is a turbine?
A. Something an Arab or Shreik wears on his head.