The whining, the criticizing, the condemning, the blaming, the bellyaching, the awfulizing, the complaining, the catastrophizing, the obsessing… all delivered by so many victims and malcontents. Oh my, enough already!
For many decades, the media has routinely delivered the news and it has almost always been bad. Whether you see it, read it, or listen to it… it is 90% BAD NEWS.
Common sense says that customer service and satisfaction are very important. Almost every business owner/leader will say that “customer service is their number one priority!” If that is so, why is it that customer service so often stinks?
Further, you may notice that when you finally decide to cancel your relationship with a service provider, the largest reason that you leave is likely because they failed to meet your expectations. More than half the time the service provider did a poor job at customer service and managing your expectations, which means that the relationship dimension of the service was given short shrift with you.
One of the most important axioms of life is: LIFE IS OFTEN ABOUT LEARNING LESSONS, AND LESSONS WILL BE REPEATED UNTIL THEY ARE LEARNED.
This could clearly suggest that it would be COMMON SENSE to learn the lessons with all dispatch. On the other hand, common sense is very uncommon.
This axiom certainly seems to apply to most all of us, and if you think about the development of the human species over the last few thousand years, it can be successfully argued that these lessons continue to be repeated with entirely too little progress in the “LEARNING” department, particularly when it comes to how people conduct themselves around one another.
So, let’s take a look at how we might learn lessons sooner and more effectively in order to make faster course corrections and improvements in our lives.
When we were little, we loved to pretend. In fact, we really enjoyed playing “let’s pretend” with our friends. We associate having fun with those memories, and often still daydream and take pleasure in fantasizing about our lives, our future, and our circumstances.
The good news is that pretending is fun; it allows us to dream, fantasize, and believe in the magic. The bad news is, sometimes we hide in pretending as a method to avoid dealing with reality.
REMEMBER, there is always a gap between how life should be and how life is. That gap can be small or huge. When we pretend to excess, we imagine how life is supposed to be… and we often get lost in those imaginations. Read more
What do you do when you have an important position to fill?
If you are like most people, you post an open position on your favorite job site or call the local recruiter with the specifications for the position.
How much do you really know about what you are getting when you plow through a mountain of resumes?
A resume can tell you whether the person is capable of performing the job. A resume is unable to tell you much about the person behind it.
Can you afford to make the wrong hiring decision? What do you do when you have to fire someone? Are you able to fire them or are they protected by a collective bargaining agreement, tenure or other reason? Read more
Think about the concept of saving money. It is clearly a very good idea. It’s practical, logical, pragmatic, obvious, prudent, and in the bandwidth of common sense.
It is difficult to imagine that it is a bad idea to save money. Everyone knows that if you regularly save money, over time you will have a lot of it, and your financial future will be much more secure.
If all that is true, then how is it that so many people are so bad at saving money? Most of us know it is a good idea to adopt the habit of saving money, yet most of us have so much trouble getting started.
Think about how you try to persuade anyone to do anything. Most of the time when you try to advise, recommend, urge, suggest, or persuade anyone to take your advice, you PUSH, you TELL, you routinely give answers. And, you may end up bewildered because very often, your answers are accurate and wise, you are well-intended, and your advice is in their best interest.